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Here&Now Overview |
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Customer relationship management purely based on the Internet
Parallel-Communications’ Here & Now offering is the ultimate solution for enterprises that want their customers to be able to call from anywhere for free via their web portal.
Here&Now does not require any additional installation or pre registering by the customer. Simply click and talk.
Here&Now uses Parallel-Communications’ ultra light bandwidth technology which means that a customer’s connection speed will never impair the voice quality.
Here&Now can hook up with any CRM system (e.g., Oracle, Microsoft, Salesforce.com, etc.). A CTI integration module is available for connecting call center systems together with a CRM to achieve automatic pop ups of customer's information on an agent’s screen. |
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